ServiceNow Product Owner (Sr. Business Process Consultant) - (US remote)
Company:Astrica
Location:United States
Languages:English
Seniority level:Senior, 8+ years
Experience:8+ years
Skills:
AgileClient relationship management
Requirements:
8+ years of experience as a Sr. Product Owner or Sr. Solution Consultant. At least 3+ years of ServiceNow platform experience for HR Service Delivery (HRSD) module. ServiceNow Certified System Administrator (required). Deep understanding of HR business processes (employee lifecycle, case management, onboarding/offboarding). Experience with Workday or other major HCM system integrations. Demonstrated experience with Agile methodology. Ability to draft and own proposals, SOWs, and contract extensions. Strong ability to build trust and resolve escalations. Excellent communication, organization, and problem-solving skills.
Responsibilities:
Own Product Delivery for HRSD solutions on ServiceNow. Lead HRSD Workshops & Discovery sessions. Advocate for HR Best Practices. Enable and Support HR Teams with training and documentation. Drive Quality Solutions through testing and deployment support. Perform Pre-Sales Solutioning & Advisory. Act as a Trusted Advisor to client executives. Serve as the voice of the client for escalations. Draft clear and accurate contracts.
