Sales Associate - Immigration Law Firm

Proven experience converting prospects into paying clients for high-ticket professional services (legal, financial, or similar industries preferred). Prior experience in immigration intake or paralegal work is highly valued. Strong ability to empathize with PNCs facing challenging, personal situations. Embraces metrics, accountability, and transparency. Excellent interpersonal and communication skills across phone, video, and email. Strong organizational and time-management skills. Lifelong learner with a proven record of self-improvement and sales skill development. Exceptional ability to build rapport, identify client needs, and provide appropriate guidance. Must thrive in a client-facing, service-oriented role—references required.

Conduct meetings with prospective new clients (PNCs) via phone and video. Educate PNCs about their legal options and guide them to sign up for consultations. Follow up with PNCs who initially declined. Conduct quality control calls and interviews with current clients. Maintain detailed and accurate notes in the firm’s CRM/database. Facilitate professional handoff to the legal team and open client files. Manage the welcome process and ensure smooth onboarding for new clients. Conduct quality control checks at set milestones during the first 30 days. Track and maintain records regarding billable hours spent on specific cases. Assist in organizing case filing systems. Engage with management on lead quality and volume. Perform other administrative duties as assigned.