USA Sales Associate - Immigration Law Firm

Proven experience converting prospects into paying clients for high-ticket professional services (legal, financial, or similar industries preferred). Prior experience in immigration intake or paralegal work is highly valued. Strong ability to empathize with PNCs facing challenging, personal situations. Embraces metrics, accountability, and transparency. Excellent interpersonal and communication skills across phone, video, and email. Strong organizational and time-management skills. Lifelong learner with a proven record of self-improvement and sales skill development. Exceptional ability to build rapport, identify client needs, and provide appropriate guidance. Must thrive in a client-facing, service-oriented role—references required.

Conduct meetings with prospective new clients (PNCs) via phone and video to guide them toward consultation enrollment. Follow up with PNCs who initially declined and with current clients for quality control calls and interviews. Keep detailed, accurate notes in the firm’s CRM/database. Facilitate a professional handoff to the legal team and open the client file. Manage the welcome process for new clients and ensure smooth onboarding. Conduct quality control checks at set milestones during the first 30 days and throughout case pendency. Meet regularly with team members to review performance metrics and intake goals. Track and maintain records regarding billable hours spent on specific cases. Assist in organizing case filing systems. Actively engage with management on lead quality and volume. Perform other administrative duties as assigned.