Agents/Dispatchers - Towing and Roadside

Prior experience as a dispatcher or in a similar role within the towing or roadside assistance industry is preferred. Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficiency in using computer systems and dispatch software. Strong problem-solving skills and a detail-oriented mindset. Availability to work flexible hours, including nights, weekends, and holidays as needed. A commitment to providing excellent customer service and supporting team operations.

Answer incoming calls from customers requesting towing and roadside assistance. Collect essential information such as location, vehicle type, and service needed. Utilize dispatch software to record service requests and dispatch appropriate personnel. Coordinate the timely arrival of service providers to customer locations. Provide customers with updates on estimated arrival times and service status. Ensure accurate record-keeping of all interactions and service requests. Work collaboratively with drivers and other team members to enhance service delivery. Maintain a professional demeanor while managing high-volume call scenarios.