Apna

Founded in 2019, the Apna mobile app is India’s largest professional networking platform dedicated to helping India’s burgeoning working class to unlock unique professional networking, and skilling opportunities. The app is currently live in 14 cities - Mumbai, Delhi-NCR, Bengaluru, Hyderabad, Pune, Ahmedabad, Jaipur, Ranchi, Kolkata, Surat, Lucknow, Kanpur, Ludhiana, and Chandigarh. Having raised $90+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India. With over 10 million users, present in 14 cities and counting, and over 100,000 employers that trust the platform - India has a new destination to discover relevant opportunities.

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📍 Bengaluru, Karnataka, India

🧭 Full-Time

💸 400000 INR per year

🔍 B2B Sales

  • Strong phone presence and experience dialing dozens of calls per day.
  • Excellent verbal and written communications skills.
  • Strong listening and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Understand customer needs and requirements.
  • Route qualified opportunities to the appropriate sales executives for further development and closure.
  • Close sales and achieve monthly revenue targets.
  • Research accounts, identify key players, and generate interest.
  • Maintain and expand database of prospects within assigned accounts.
  • Perform effective online demos to high value prospects.

Written communicationMultitasking

Posted 2024-10-05
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📍 India

🧭 Full-Time

💸 300000 INR per year

🔍 Professional networking and jobs platform

  • 2 to 5 years of relevant work experience in customer support or related fields.
  • Graduation is mandatory, with preference for experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.
  • Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.
  • Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps).
  • Comfortable with digital tools like Excel, CRM, ticketing systems, Zoom, Google Meet, and Calendly.
  • Flexibility to work in a rotational shift schedule, including weekends and extended hours.

  • Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
  • Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
  • Collaborate with internal teams to escalate and resolve customer issues efficiently.
  • Utilize digital tools and chat software effectively to track interactions.
  • Analyze customer problems and propose appropriate solutions.
  • Ensure timely resolution and customer satisfaction.

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-03
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