- Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
- Maintain a high level of professionalism and empathy while addressing customer concerns.
- Adhere to a rostered schedule with two rotational weeks off.
- Collaborate with internal teams to escalate and resolve customer issues efficiently.
- Utilize digital tools and chat software effectively.
- Analyze customer problems and propose appropriate solutions.
- Ensure timely resolution and customer satisfaction.
- Work effectively in a team environment and handle escalations.
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