Customer Support Manager (Blended)

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Requirements:

• 2 to 5 years of relevant work experience in customer support or related fields.
• Graduation is mandatory, with preference for experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.
• Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.
• Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps).
• Comfortable with digital tools like Excel, CRM, ticketing systems, Zoom, Google Meet, and Calendly.
• Flexibility to work in a rotational shift schedule, including weekends and extended hours.

Responsibilities:

• Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
• Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
• Collaborate with internal teams to escalate and resolve customer issues efficiently.
• Utilize digital tools and chat software effectively to track interactions.
• Analyze customer problems and propose appropriate solutions.
• Ensure timely resolution and customer satisfaction.