Apply📍 Nigeria
🧭 Full-Time
💸 4.0 USD per hour
🔍 Financial and Banking Services
- Dedicated home workspace needed; equipment details will be sent via email during the interview process.
- Comfortable working remotely in Eastern Time Zone for an 8-hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks.
- Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time.
- 1-2 years' experience of customer services in B2C focused financial and banking services industry.
- Knowledge of the United States credit industry including credit cards, line of credit, and personal loans.
- Customer-first orientation and being empathetic to their needs.
- Excellent communication skills and solution-oriented mindset.
- Hunger to learn and equip self with TCP’s technological suite.
- Respond to customer inquiries and requests over the phone, email, and chat based on SOPs.
- Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations.
- Escalate and distribute customer issues to relevant departments as per guidelines.
- Record, review, and follow-up on requests and resolutions.
- Investigate and research solutions.
- Update customer records during conversations.
- Meet and exceed quantitative metrics and KPIs including client facing time, call quality, and occupancy.
SalesforceCommunication SkillsCustomer serviceProblem-solving skillsEmpathyTechnical supportCRM
Posted about 2 months ago
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