Sales Helpdesk Process Admin - Remote

Knowledge and experience of sales tech stack including Hodu (omnichannel contact center software), Krisp (Notetaking AI-Assistant), Jira (ticketing and project management), HoduCC and Salesforce (CRMs), and sales trackers. Excellent problem-solving and communication skills. Ability to multitask and manage time-sensitive tasks. Detail-oriented with strong documentation and reporting abilities. Experience in system testing, troubleshooting, and system maintenance. Familiarity with troubleshooting software and hardware, as well as sales process management. Experience in sales operations or customer service support roles.

Troubleshoot, maintain, and report on sales team software and technologies. Provide system access, assign teams, dialer skills, and queue priorities. Ensure agents comply with technical requirements, tool usage, and sales fraud guidelines. Act as the primary point of contact for sales tech support issues. Provide support and training to new agents on tool usage. Lead development and documentation of SOPs for the Sales department.