Portuguese Speaking E-commerce Support Specialist
Company:Patrique Mercier Recruitment By Cyriel
Location:Greece
Languages:Portuguese, English
Seniority level:Middle, Preferred but not essential
Experience:Preferred but not essential
Skills:
Customer serviceTroubleshooting
Requirements:
Fluency in Portuguese (spoken and written). Strong customer service skills. Experience in e-commerce support or similar customer service role preferred. Technical proficiency in navigating online platforms and troubleshooting. Ability to work independently in a remote environment. Excellent organizational skills and attention to detail. Friendly attitude.
Responsibilities:
Deliver exceptional e-commerce support to Portuguese-speaking customers via email, chat, and phone. Troubleshoot and resolve customer issues concerning orders, payments, and product information. Guide customers through the online shopping process. Document customer interactions and feedback. Collaborate with team members to enhance processes. Participate in ongoing training.
