Product Operations Quality Specialist
Company:Hireframe
Location:Philippines, EST, PST
Languages:English
Seniority level:Middle
Skills:
Project ManagementAdobe PhotoshopData AnalysisImage ProcessingJiraProduct OperationsMicrosoft ExcelSEOCommunication SkillsProblem SolvingAttention to detailWritten communicationQuality AssuranceResearch
Requirements:
Advanced skills in photo editing software and optimization techniques. Strong understanding of SEO principles for product optimization. Advanced Excel/Google Sheets skills for complex data processing. Excellent web research and data verification skills. Strong English writing skills. Ability to quickly diagnose and resolve complex product issues. Systematic approach ensuring accuracy and high attention to detail. Proven ability to work efficiently under 24-hour SLA pressure. Understanding of marketplace requirements, compliance standards, and quality control procedures. Experience in e-commerce operations, content creation, digital marketing, or customer support. Hands-on experience with marketplace listing management and optimization. Previous QA/quality control experience, preferably in an e-commerce environment. Web scraping, data extraction, and CRM system proficiency (preferred). Familiarity with AI-powered optimization and review tools (preferred). Fashion/apparel merchandising background (preferred). Experience with multiple marketplace platforms (preferred).
Responsibilities:
Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance. Optimize product titles and descriptions using SEO best practices. Prevent listing errors as a second line of defense. Investigate and resolve product listing errors flagged by sellers or customer returns within 24-hour SLA. Correct images, descriptions, titles, and technical specifications for problematic listings. Conduct web research to source missing product information and images. Edit and optimize product images for platform requirements. Assess image eligibility for channels with strict requirements. Utilize advanced Excel/Google Sheets for data analysis and cleanup. Manage tasks in Monday.com and maintain SLA compliance. Track resolution metrics, quality issues, and performance benchmarks. Identify patterns in product issues and provide feedback for error reduction. Follow standard operating procedures and quality standards. Support AI image review processes. Collaborate with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams. Provide input on proprietary tools for system improvements. Escalate complex issues to Marketplace Inventory Operations Catalog Lead.
