Senior Consumer Business Associate

Minimum of a Bachelor’s degree in any field 3–5 years of experience in consumer business, customer service, or healthcare-related roles Strong knowledge of healthcare products, insurance plans, or wellness services Proven ability to manage escalations and resolve complex customer inquiries Excellent communication, negotiation, and interpersonal skills Demonstrated experience in upselling/cross-selling while maintaining customer satisfaction Experience mentoring or coaching team members is a plus

Develop understanding of Reliance Health's offerings Provide accurate information and tailored recommendations Address complex customer inquiries and manage escalations Identify sales opportunities and promote additional services Apply upselling and cross-selling techniques Build strong customer relationships for retention and satisfaction Mentor and guide junior associates Analyze customer interactions for business insights