Sales Operations Analyst

3+ years of experience in sales operations, business operations, or a related role. Background in as-a-service business, networking or cloud computing business preferred. Superior attention to detail under tight deadlines. Critical-thinker with the ability to analyze complex problems and develop strategies. Exceptional communication skills; ability to present complex concepts clearly. Ability to work cross-functionally and build relationships at all levels. Excellent time management, organizational, and communication skills. Proven ability to be flexible and adaptable in a fast-paced environment. Comfort working with multiple teams and colleagues from various management levels. Experience with Salesforce, Administrator certification a plus.

Conduct analyses and offer strategic insights to Sales teams regarding customer pricing. Evaluate and propose enhancements for custom pricing scenarios. Lead data-driven projects to improve customer-facing purchase processes. Coordinate inter-departmental tasks within Sales Operations. Collaborate with Customer Success for oversight of service orders. Oversee the Manual Order Process lifecycle. Maintain the Manual Service Order repository for data integrity. Provide weekly order-related reporting. Enhance CRM hygiene and implement best practices. Provide support and backup of administrative activities within Sales Operations. Investigate system and data issues and act on solutions.