ServiceNow Technical Consultant

3-5 years of experience working with the ServiceNow platform. Proven experience in designing, developing, and implementing ServiceNow solutions. Proficiency in JavaScript, HTML, CSS, and other web development technologies. Strong understanding of ServiceNow architecture and data model. Experience with ServiceNow integration methods, including REST and SOAP APIs. Knowledge of ITIL processes and best practices. Bachelor’s degree in computer science, Information Technology, or a related field. ServiceNow Certified System Administrator (CSA) is required. Experience with Customer Service Management and CCaaS (preferred). Experience with CTI and IVR integrations (preferred). Experience with Agile/Scrum methodologies (preferred). Familiarity with additional ServiceNow products and modules (preferred). Knowledge of cloud platforms and technologies (preferred).

Analyze and translate business requirements into technical specifications and ServiceNow solutions. Design, configure, develop, and implement ServiceNow applications and modules. Customize ServiceNow applications using JavaScript, GlideScript, and other technologies. Integrate ServiceNow with other enterprise systems and third-party applications using APIs and web services. Lead and manage ServiceNow implementation projects. Provide technical consulting to clients and recommend best practices. Offer ongoing support and troubleshooting for ServiceNow applications. Create and maintain technical documentation.