Customer AI Engineer - EMEA
Company:Smartcat
Location:Europe, Middle East, and Africa (EMEA)
Languages:English
Seniority level:Senior, 3+ years
Experience:3+ years
Skills:
Project ManagementPythonArtificial IntelligenceCloud ComputingDrupalMachine LearningAPI testingREST APICollaborationProblem SolvingAgile methodologiesExcellent communication skillsTroubleshootingCustomer Success
Requirements:
BS/MS in engineering, analytics, or related field 3+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers Experience with REST APIs, Github, AI SaaS workflows, enterprise change management, and technical solution design, integrations Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs Excellent communication skills with experience presenting to both technical and executive audiences Strong negotiation, influencing, and client relationship management skills Proven ability to deliver post-sale support, training, and adoption initiatives Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach Willingness to travel up to 40%
Responsibilities:
Onboard future state workflows Design AI Agents & skills Build & Configure AI agents, workflows, and end-to-end processes Own Technical Outcomes for strategic accounts Collaborate Cross-Functionally with GTM, Product & Engineering Leverage Linguistic Expertise for quality and consistency Lead Project Management & Executive Communication Platform Demonstration
