42868265232 - Customer Success Manager 2
Company:Activate Talent
Location:Philippines, Malaysia, Pakistan, India, Thailand, PST
Languages:English
Seniority level:Manager, 5-7+ years
Experience:5-7+ years
Skills:
LeadershipPeople ManagementCross-functional Team LeadershipMentoringTeam managementCustomer SuccessCoachingClient relationship managementRelationship managementCustomer support
Requirements:
5–7+ years of experience in customer success, customer support, or related roles Proven track record of managing large teams (20+ direct reports) Strong leadership, coaching, and team development skills Experience building and scaling customer success processes and systems Data-driven mindset Excellent communication and interpersonal skills Passion for beauty, social impact, and creating memorable customer experiences
Responsibilities:
Lead, mentor, and manage a team of 20+ customer success specialists Develop and execute strategies to enhance the customer journey Oversee day-to-day operations of customer support across multiple channels Establish and track KPIs for customer satisfaction, response times, retention, and NPS Partner cross-functionally with Marketing, Operations, and Product Implement process improvements, training, and tools Handle complex customer escalations Drive continuous innovation in CX
