Customer Success Manager (Global Remote | SaaS)

3+ years in a high-touch CSM or Creator Success role (SaaS, EdTech, or Creator Economy preferred) Experience working in a startup or fast-scaling environment Familiarity with lifecycle tools (Hubspot, Intercom, ChurnZero, etc.) and customer data platforms Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle Ability to segment and personalize engagement across different creator journeys (DIY vs. concierge) A mix of empathy + commercial acumen Speak metrics fluently (NRR, health score, CSAT, NPS) and use data to drive strategy Comfort using async tools (Loom, Notion, Slack) and documenting insights in a remote-first way Strong project management skills

Own a portfolio of high-potential creators Design onboarding flows Track creator health using NRR, engagement metrics, and behavior signals Proactively spot friction and guide creators through roadblocks Collaborate with Product and Marketing to bring the voice of the customer into everything we build Optimize lifecycle playbooks and test ways to improve customer success KPIs