Customer Success Manager (Global Remote | SaaS)

3+ years in a high-touch CSM or Creator Success role Experience in SaaS, EdTech, or Creator Economy preferred Experience working in a startup or fast-scaling environment Familiarity with lifecycle tools (Hubspot, Intercom, ChurnZero, etc.) and customer data platforms Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle Ability to segment and personalize engagement across different creator journeys Mix of empathy and commercial acumen Speak metrics fluently (NRR, health score, CSAT, NPS) and use data to drive strategy Comfort using async tools (Loom, Notion, Slack) and documenting insights in a remote-first way Strong project management skills

Own a portfolio of high-potential creators Design onboarding flows that drive traction and revenue Track creator health using NRR, engagement metrics, and behavior signals Proactively identify friction and guide creators through roadblocks Collaborate with Product and Marketing to bring the voice of the customer Optimize lifecycle playbooks and test ways to improve customer success KPIs