Senior Customer Success Manager (Canada)

Posted 4 months agoViewed

CanadaFull-TimeHealthcare Technology

Company:Rockstar

Location:Canada, EST

Languages:English

Seniority level:Senior, 2-5+ years

Experience:2-5+ years

Skills:

LeadershipProject ManagementCross-functional Team LeadershipOperations ManagementMentoringAccount ManagementRelationship managementProcess improvementCustomer Success

Requirements:

Operational excellence Excellent leadership skills and ability to inspire a team Talent magnetism Strong attention to detail Self-motivated, resourceful, and takes initiative Interest in working in healthcare Leadership and drive Excitement for a fast-paced, startup culture Eye for identifying process improvement opportunities 2-5+ years of experience in customer success or related roles

Responsibilities:

Own the relationship with the largest enterprise clients Lead regular meetings with key clients Own important cross-functional projects Contribute to building rigorous systems to increase productivity Proactively remove process roadblocks Inspire the team with mentorship, drive, grit, empathy, and high-velocity execution