Customer Happiness Manager - Remote Americas
25000 - 45000 USD per year
Company:Reedsy
Location:United States
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
JiraContent managementCRMCustomer support
Requirements:
5+ years of customer support experience Experience automating support processes Understanding of on-boarding and conversion rate optimization (CRO) techniques Entrepreneurial minded Strong writing skills Native-level English speaker Availability to work every other weekend
Responsibilities:
Offer support to Reedsy users Review projects submitted on the platform Build customer funnels Maintain and update FAQ Suggest product features Contribute to maintaining a high NPS
