Content Lead, Customer Advocacy - Americas

Strong editorial taste. Ability to spot the story inside the story. Excited by building a program from the ground up. Experience experimenting with new media and formats. Comfortable with operational rigor and creative storytelling. Ability to think in terms of ecosystems. Values nuance, ethics, and relationship-building. Deep understanding of content strategy and calendar.

Reimagine Ashby’s customer case study strategy, end to end. Elevate core case studies and develop inventive, culturally resonant formats. Build and run Ashby’s customer advocacy & reference program in partnership with Customer Success. Capture and amplify organic love from the community. Strengthen internal voices and scale user-generated content.