Online Reputation Management Specialist
Company:HeadX
Location:Philippines
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Content managementSEOCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationDigital MarketingCritical thinkingEmpathyVerbal communicationCustomer support
Requirements:
2+ years in online reputation management, social media management, or digital marketing with a focus on brand perception. Proven track record of improving and maintaining positive online sentiment for a brand. Proficiency with social listening tools, analytics platforms, and online review management systems. Preference for candidates with experience in the US e-commerce market. Outstanding command of the English language, both written and spoken.
Responsibilities:
Set up proactive controls and monitoring systems for company mentions across social media. Improve and maintain high ratings on core platforms. Enhance overall social media presence. Solve complex problems related to online sentiment. Document all online reputation activities and outcomes. Provide clear, actionable feedback to relevant teams and leadership.
