Lifestyle Manager - Arabic & French Speaking

Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in French is highly regarded, but not mandatory. Local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred. Knowledge and experience in working in the travel sector – such as firsthand experience booking flights, hotels and confident to make other travel reservations. Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center. An understanding of the luxury lifestyle and affluent customers. Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times. Exceptional attention to details. Reactive problem solving. Ability to work with tight deadlines and under pressure. Strong online research skills. ‘Can-Do’ and positive attitude. Passionate about customer service and sharing local tips. Strong work ethics. Available on a full-time basis. Currently based in the UK.

Manage requests in line with agreed deadlines, proposing excellent restaurant options, and maximizing request conversion to bookings. Promote wider Ten business to members and suggest/take briefs for other teams. Manage personal homepage, ensuring jobs and tasks are completed on time. Assist Team Leaders and Member Satisfaction team when resolving customer care issues. Confidently negotiate benefits with suppliers and obtain bookings. Gather member feedback and send it through appropriate channels. Maintain high standards of service and communication with members. Keep administration and research up to date in real-time on the in-house knowledge managers system. Ensure that any requests that could result in commission for Ten are capitalized on and accurate invoicing is produced. Confidently offer the next best option if the member's first option cannot be secured.