New Patient Physiotherapist

HCPC-registered Physiotherapist; member of CSP (or equivalent). Minimum 5 years’ post‑registration experience with at least 2 at Band 6+ level. Strong clinical background. Demonstrable expertise in remote/telephone triage and safety‑netting. Advanced clinical reasoning, confident autonomous decision‑maker. Excellent written and verbal communication. Comfortable working in a fast‑paced, tech‑enabled environment. Understanding of safeguarding, GDPR, and clinical governance frameworks. Experience in pain management services, cannabis‑based medicinal products, or other adjunctive therapies (desirable). Prior work within a start‑up/scale‑up or busy healthcare setting (desirable). Experience creating SOPs, audits, or service redesign projects (desirable).

Perform comprehensive triage of referrals and medical records. Deliver telephone/video triage using internal policies and best practise. Identify exclusions, contraindications, and safeguarding concerns. Provide accurate and timeous record keeping. Signpost internally and externally, escalate and refer internally as required. Lead or contribute to pathway audits, SOP updates, and outcome measurement. Support creation of patient education materials and digital triage scripts. Champion clinical governance, incident reporting, and continuous improvement. Lead or contribute to service development for physiotherapists.