French Customer Advisor
Company:speakit
Location:Portugal
Languages:French, English
Seniority level:Entry
Skills:
TroubleshootingTechnical supportCustomer support
Requirements:
- Native level of French (written and oral)
- Fluent in English (B2)
- Passion for entertainment and media enterprise
- Excellent communication skills coupled with empathy, team spirit and customer-oriented
- Familiarity with digital streaming services and devices
Responsibilities:
- Assist viewers through phone and/or chat regarding different queries
- Provide account and application support to viewers namely with regard to software functionality
- Provide technical support and troubleshoot system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
