Client Care Coordinator (ABA Services) - EST Hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Middle, Previous experience
Experience:Previous experience
Skills:
Project ManagementMicrosoft Office SuiteCommunication SkillsProblem SolvingAttention to detailOrganizational skillsComplianceEnglish communicationClient relationship managementCustomer support
Requirements:
Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred) Strong English communication skills (verbal and written) Strong organizational skills and ability to manage multiple priorities Ability to learn new computer systems quickly Detail-oriented with a proactive approach to problem-solving Compassionate in supporting families and improving service delivery Ability to maintain confidentiality and handle sensitive information professionally (HIPAA) Fixed fibre line with minimum speed of 25 Mbps (upload & download) Ability to support a wired Ethernet connection Reliable power backup solution for load shedding and power outages
Responsibilities:
Act as the main liaison between families and the clinical team Manage client onboarding, including documentation and insurance authorization Coordinate scheduling for clients and clinical staff Track and manage all client-related documentation Collaborate with BCBAs, RBTs, and administrative staff Provide timely and professional updates to families Identify opportunities to improve operational workflows and client experience Support team performance by assisting with process improvements
