Clear, neutral English accent with strong verbal communication skills Comfortable spending most of the day on outbound calls Strong internet research and data capture skills High levels of reliability, focus, and self-discipline Ability to work US hours consistently Experience in vendor coordination, recruitment, sourcing, or operations support Previous exposure to construction, trades, or service-based industries is advantageous Calm, confident, and professional on the phone Able to handle repetitive tasks without fatigue or loss of quality Positive attitude and strong work ethic Fixed fibre line internet with a minimum speed of 25 Mbps (upload & download) Ability to support a wired Ethernet connection Reliable power backup solution to manage load shedding and power outages