AfterHours Care Coordinator (US Healthcare) - EST Hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Middle
Skills:
Aspect eWFMMicrosoft OfficeMS OfficeProblem SolvingCustomer serviceWritten communicationMultitaskingExcellent communication skillsVerbal communication
Requirements:
Experience in the healthcare industry is highly beneficial. Background in Customer Care, Call Centre, Scheduling, or Workforce Coordination preferred. Excellent English verbal and written communication skills. Ability to multitask and manage urgent requests in a fast-paced environment. Strong problem-solving and decision-making skills. Fast learner. MS Office and Outlook computer skills. Experience with remote work or night shifts is an advantage. Familiarity with U.S.-based healthcare operations is a plus. A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. A reliable power backup solution is required to manage load shedding and power outages.
Responsibilities:
Serve as the main point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations. Monitor communication channels and respond promptly to calls, messages, and emails. Coordinate staff scheduling to ensure consistent coverage and service delivery. Collaborate with the daytime operations team to ensure seamless transitions and continuity. Maintain accurate documentation of after-hour activities, updates, and escalations. Uphold client service standards and support overall operational efficiency.
