Dental Treatment Coordinator (US Healthcare) - EST hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingAdaptabilityEmpathyVerbal communication
Requirements:
Previous experience in healthcare, dental, or customer care roles strongly preferred Solid understanding of medical and dental terminology Excellent verbal communication and telephone etiquette Strong organizational and multitasking abilities High level of tech-savviness Empathetic, caring, and patient personality Adaptability to new systems and processes Ability to work independently and take initiative Fixed fibre internet line with minimum speed of 25 Mbps (upload & download) Ability to support a wired Ethernet connection Reliable power backup solution
Responsibilities:
Review dental procedure reports Contact patient representatives to explain treatment and obtain consent Clearly communicate dental terminology and procedures Maintain accurate records of communication, consents, and follow-ups Coordinate with internal dental teams for timely treatment approvals Handle significant workload with training Use discretion, empathy, and professionalism in conversations Resolve approval or communication issues independently Provide exceptional customer care
