Nurse Engagement Coordinator (US Healthcare) - EST Hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Middle
Skills:
Data AnalysisProject CoordinationHR ManagementCommunication SkillsAttention to detailOrganizational skillsWritten communicationComplianceInterpersonal skillsCustomer support
Requirements:
Previous experience in employee engagement, client support, or a healthcare-related environment. High emotional intelligence and strong interpersonal skills. Strong English communication skills, both verbal and written. Ability to maintain confidentiality and handle sensitive information professionally (HIPAA compliance). Ability to work independently and manage sensitive information with discretion. Detail-oriented with strong organisational and communication skills. Fixed fibre line internet with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection. Reliable power backup solution to manage load shedding and power outages.
Responsibilities:
Extract and analyze data from Coach Up Care to monitor clinician engagement. Identify high-risk or flight-risk nurses. Send reports to relevant team members. Conduct regular check-ins with nurses, capturing feedback and documenting engagement. Record all interactions and relevant information in QuickBase. Execute outreach tasks and targets assigned by the team lead.
