Head of Disputes & AI Operations
Company:Casap
Location:San Francisco
Languages:English
Seniority level:Lead, 8+ years
Experience:8+ years
Skills:
LeadershipArtificial IntelligenceData AnalysisMachine LearningProduct ManagementCross-functional Team LeadershipOperations ManagementStrategyComplianceRelationship management
Requirements:
8+ years of experience in disputes, chargebacks, or fraud operations At least 3 years in a leadership role Deep expertise in dispute resolution processes, card network rules, and chargeback management strategies Proven ability to lead teams, define strategy, and scale operational excellence Experience working with AI, machine learning, or automation platforms Strong cross-functional collaboration skills Analytical mindset with experience using data to measure performance Exceptional communication skills
Responsibilities:
Own Casap’s Dispute Strategy Lead AI-Driven Optimization Drive Customer Outcomes at Scale Build and Lead a High-Impact Team Partner with Customers as a Strategic Advisor Continuously Improve Performance Shape Product Roadmap Represent Casap as an Industry Leader
