Manager, Foundation Observability Architects | USA | Remote

5+ years in Technical Account Management, Customer Success, SE/product consulting, or Professional Services with tech/B2B SaaS. 2+ years of people management experience. Demonstrated success building low-touch/use triggered programs in SaaS at scale. Deep observability expertise; Grafana stack experience is a plus. Strong analytical fluency with Salesforce, Gainsight (or equivalent), and data visualization tools. Excellent written, presentation, and stakeholder alignment skills.

Build and lead a high-performing team of Observability Architects. Design one-to-many onboarding programs, enablement campaigns, and usage webinars. Monitor consumption and sentiment signals to proactively intervene. Act as the voice of the customer to Product, Engineering, and GTM teams. Drive executive sponsorship and periodic technical reviews with key accounts. Work closely with Sales, Support, CS Ops, Professional Services, and Product.