Head of Customer Success

Posted 6 months agoViewed

170000 - 260000 USD per year

United StatesFull-TimeHealthcare Recruitment

Company:Vivian Health

Location:United States

Languages:English

Seniority level:Lead, 5+ years

Experience:5+ years

Skills:

LeadershipProject ManagementPeople ManagementCross-functional Team LeadershipAgile methodologiesCommunication SkillsMentoringNegotiationCustomer SuccessSaaSCoachingRelationship buildingAccount ManagementClient relationship managementSales experienceStrategic thinkingCustomer support

Requirements:

Deep understanding of Customer Success function in Healthcare Staffing Industry 5+ years experience leading a team Empathetic player/coach management style Proven success in driving business results Cross-functional experience working with executives and project teams Ability to enhance customer satisfaction and loyalty

Responsibilities:

Manage and coach the existing team of CSMs Develop systems and structures for CSM effectiveness Develop and manage key customer success metrics Handle key customer relationships and provide strategic insights Act as a champion for key customers in product roadmapping Partner with the sales team for seamless post-sales transition