Bilingual (English/Spanish) Customer Service Representative
U.S. and U.S. territories, ESTFull-TimeEntry
Salary31000.0 - 44000.0 USD per year
Job Details
- Languages
- English, Spanish
- Experience
- 2 years
- Required Skills
- Microsoft Office SuiteCommunication SkillsCustomer serviceWritten communicationComputer skillsProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningTechnical support
Requirements
- High school diploma or equivalent required.
- Minimum 2 years of experience in a contact center or fast-paced customer service role.
- Fluent in both English and Spanish.
- Excellent verbal and written communication skills.
- Comfortable with PC-based tools and Microsoft Office (especially Outlook and Word); Microsoft Teams experience is a plus.
- Able to focus in a remote, structured work environment with minimal distractions.
- Must meet internet and workspace requirements and comply with remote work policies.
- Must pass a background check and drug screen.
Responsibilities
- Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories.
- Provide empathetic, solution-oriented support for product, technical, and warranty issues.
- Use tools and product knowledge to identify the right solutions for consumers, guiding them through repair or installation processes.
- Maintain composure and professionalism while handling a high volume of diverse inquiries.
- Balance positive customer outcomes with company policies, working toward win-win resolutions.
- Accurately document call details, product issues, and troubleshooting steps.
- Meet daily performance expectations in service quality, call efficiency, and productivity.
- Contribute to team goals and participate in ongoing learning opportunities.
- Perform additional assignments or projects as needed.
