Job Details
- Languages
- English, French
- Experience
- 2-3 years
- Required Skills
- SAPCustomer serviceAccountingAttention to detailOrganizational skillsData entry
Requirements
- College Degree and/or 2-3 years of previous Accounting/Customer Service experience
- Fluently Bi-lingual English/French; verbal & written
- Demonstrated proficiency in SAP order entry an asset
- Proven ability to work effectively as a contributing member of a self-directed team
- Ability to communicate and work in concert with all levels within the organization
- Demonstrated competency in oral & written communications
- Demonstrated effectiveness in problem-solving
- Demonstrated customer service skills
- Proficient PC skills in Word, Excel, and Analysis for Office an asset
- Organizational skills and attention to detail
Responsibilities
- Process and accurately enter orders on time using appropriate methods.
- Provide accurate information to satisfy customer requirements.
- Handle customer claims to a completed credit or provide information to refuse claims within company policies.
- Work with Accounts Receivable to resolve outstanding deductions on Aged Trial Balance.
- Provide necessary information for inventory adjustments.
- Investigate and determine the validity of customer requests and process accordingly by issuing credit/debit or preparing disallowed letters.
- Resolve customer deductions that have been taken with no paperwork received.
- Ensure appropriate documentation/authorizations are completed for customer returns before issuing credit.
- Respond to customer inquiries regarding order status, product information, claims, returns, order processing, pricing, and account status.
- Perform other duties as assigned, including EDI error correction, new product order processing, and updating the aged trial balance.
