Bilingual Customer Service Representative
B
Beyond FinanceFinancial Services
United States, CSTFull-TimeEntry
Salary not disclosed
Job Details
- Languages
- English, Spanish
- Experience
- 1 year
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceWritten communicationInterpersonal skillsAdaptabilityEmpathyVerbal communicationActive listeningStrong work ethicAbility to learnClient relationship managementCRM
Requirements
- 1 year call center experience
- Bilingual - Spanish
- Reliable, High Speed, Internet connection
- Technical proficiency with Client Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator (listening, verbal & written communication, courteous and professional active listening)
- Effective problem solver
- Effective at time management, planning & organizing tasks and time
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
Responsibilities
- Provide a best-in-class customer service experience over the phone
- Respond to client requests, anticipate unstated needs, and educate them on our programs
- Analyze client problems and provide information and solutions
- Handle difficult calls courteously and professionally
- Thoroughly document request outcomes
- Independently resolve client requests
- Develop and maintain positive client relations
- Coordinate with other departments
- Operate a desktop computer and use the CRM database
- Interpret, respond and resolve client inquiries and problems using resource materials
- Handle a high volume of clients in a work from home call center environment
