Technical Support Specialist

Posted 7 months agoInactiveViewed

81000.0 - 87000.0 USD per year

United States, CanadaFull-TimeSoftware Development

Company:Help Scout

Location:United States, Canada, EST

Languages:English

Skills:

Communication SkillsProblem SolvingCustomer serviceEmpathyTroubleshootingWritingActive listeningTechnical supportCustomer supportEnglish communication

Requirements:

Experience working in Support or Success. Fluent in written English. Patient, an active listener, and naturally curious with a strong desire to learn.

Responsibilities:

Help potential and current customers via email. Help out in Beacon chat. Hop on impromptu calls with customers when needed. Troubleshoot potential bugs. Document feature requests. Collaborate with the rest of the team to help elevate the voice of the customer at Help Scout.