Business Data Analyst

BA/BS degree with 1+ years of experience in product operations, product analytics, business analyst, business operations, or similar systems analytical roles. Adept in SQL, Excel (can perform complex functions), and data tables. AWS Redshift, Python, DynamoDB experience. Experience with Tableau, creating dashboards, data visualization. Solid knowledge in Agile software tools (e.g. Jira) and methodologies. Curiosity and familiarity with new technologies, APIs, and databases. Experience building trusted partnerships with Product, Operations, and Technology teams. Ability to manage multiple complex workstreams in a regulated environment. Demonstrate empathy of customer issues.

Track, drive, and resolve customer escalations. Manage day-to-day operations of customer escalations. Research and investigate customer escalations to determine root cause. Capture and organize customer feedback & escalations data. Develop subject matter expertise around product features. Identify opportunities for process improvements and execute them. Set and administer product and operational standards, processes, and procedures. Execute multiple tasks and workstreams concurrently.