Client Success Coach (CSM)

Commit full-time hours Proficient or knowledgeable about tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM) High attention to detail Understand systems/processes Coach or mentor at heart Clear, professional communicator (spoken and written English) Experienced with organic marketing on Instagram/Facebook/TikTok Sales background Able to handle fast-paced environments, multiple clients, and changing priorities Willing to grow long-term (3+ years) Open to feedback and constructive coaching Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, or willing to learn fast

Conduct new onboarding calls daily Conduct check-in coaching calls daily Message clients daily for accountability Moderate the community Conduct weekly group coaching calls Create new video trainings/worksheets Take renewal/upgrade calls with clients Report daily on multiple communication channels