Senior Customer Success Manager

7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in e-commerce Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Self-starter who is passionate about enhancing the customer experience Think outside of the box, excel at creative problem-solving Comfortable taking on projects that you have potentially never done before People-person - empathetic, self-aware, low ego, and extremely positive Comfortable working in a small collaborative team where you'll wear many hats Passionate and proficient in written and spoken communications

Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Work in a fast-paced startup environment Be willing to take on any task