Partner with business stakeholders to gather functional requirements. Ensure website features and updates are thoroughly tested. Provide Drupal application support via Acquia. Plan and execute Drupal upgrades. Migrate and/or archive website content, web forms, and data. Develop custom themes for Drupal sites. Administer user access and configure user roles and permissions. Test and execute core, module, and security updates. Support the Qualtrics Customer Experience platform. Design and draft surveys, dashboards, ticketing systems, and reporting. Collaborate with product owners, service owners, and other partners to design and implement surveys using tools like Qualtrics. Collaborate with stakeholders to design portals, platforms, surveys, training needs, and data collection/analysis approaches. Establish customer experience analytics. Train users and content editors. Integrate and implement third-party, plug-in technologies. Remediate accessibility and readability requirements to meet WCAG 2.1 AA regulations.