Senior Jira/Confluence Administrator
Company:Uni Systems
Languages:English
Seniority level:Senior, 8 years (with a Bachelor’s degree) or 4 years (with a Master’s degree)
Experience:8 years (with a Bachelor’s degree) or 4 years (with a Master’s degree)
Requirements:
Strong hands-on experience with Jira Service Management, including: User Management and Project Configuration, Add-ons (Insight, Notification Assistant, Elements Copy & Sync, Time to SLA, EazyBI, Extension for Jira Service Desk, etc.), and plugin upgrades and configuration. Knowledge of Jira Archive add-ons and upgrade processes. Proficiency in Jira administration (project configuration, permission schemes, issue types, screens, notifications), integrating Jira with third-party applications, system logging, basic troubleshooting, workflow customization, and editing. Experience administering Confluence (pages, user management, permissions). Familiarity with ongoing issue tracking and resolution across Jira projects. Linux administration skills (system maintenance and upgrades). Basic understanding of Java for plugin configuration and Jira source-level insights.
Responsibilities:
Administer, configure, and maintain Atlassian products (Jira Software, Jira Service Management, and Confluence, along with relevant plugins). Collaborate with development and design teams to enhance workflows, custom fields, automations, release processes, and service desk configurations. Perform routine application administration tasks such as scheduled jobs, re-indexing, plugin updates, and system monitoring. Manage user and group permissions, Jira project configurations, and security settings. Coordinate prompt issue resolution with other Jira administrators, internal teams, and Atlassian Premier Support. Develop and maintain Jira dashboards, filters, boards, and reporting tools. Test and validate new versions of Atlassian tools and plugins, and lead upgrade initiatives. Evaluate and manage the use of third-party add-ons to meet business and team needs. Research and apply industry best practices and new approaches to Atlassian tool usage. Document current system configurations and identify areas for improvement. Conduct training sessions and onboard new users on Jira and Confluence usage and best practices. Manage multiple tasks and priorities effectively under tight deadlines.
