Client Experience Associate (International)
Company:Short Story
Location:Philippines
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailWritten communicationProblem-solving skillsFluency in EnglishCustomer support
Requirements:
2+ years of experience in customer service Fluent English Perfect writing Familiarity with Slack, Google Sheets Extreme attention to detail Flexibility to wear many hats Ability to translate client experience into recommendations
Responsibilities:
Respond to and manage client experience inquiries Complete clerical, administrative, and routine tasks Track daily, weekly, and monthly performance data Facilitate user interviews for feedback collection
