Head of Technical Account Management
Company:Sully.ai
Location:US, PT
Seniority level:Lead, 5+ years
Experience:5+ years
Skills:
LeadershipSQLData AnalysisPeople ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringWritten communicationAccount ManagementTeam managementStrategic thinkingProcess improvementTechnical supportCustomer supportCustomer SuccessSaaS
Requirements:
5+ years building customer success functions in SaaS/AI environments Experience in technical post-sales support Experience as a founder/co-founder or in a high-growth startup Deep proficiency in engineering solutions for customer problems
Responsibilities:
Develop and execute an onboarding framework Collaborate with Engineering, Growth, and Product teams Design and implement customer success processes Build, mentor, and lead a customer success team Establish strong relationships with key customers Develop robust escalation pathways and incident management protocols
