Coralogix-Technical Support Engineer (TSE Lead)
Company:Nexthire
Location:APAC
Languages:English
Seniority level:Lead, 5+ years
Experience:5+ years
Skills:
AWSDockerLeadershipCloud ComputingElasticSearchKibanaKubernetesGrafanaPrometheusLinuxDevOpsMentoringSaaSTechnical supportCustomer support
Requirements:
5+ years in technical support, DevOps, or customer-facing engineering roles Background in Cloud DevOps: AWS (EC2, EKS, ECS, Lambda, CloudFormation), Azure, or GCP Experience with observability and monitoring tools (Kibana, Grafana, Prometheus, Datadog, Splunk) Hands-on knowledge of Kubernetes, Docker, and containerized troubleshooting Familiarity with ELK stack, regular expressions, Lucene, or PromQL Experienced leader in SaaS/B2B support Strong grasp of KPIs and analytics Effective communicator across technical and non-technical teams
Responsibilities:
Lead and mentor the APAC TSE team Manage complex technical escalations Optimize support workflows and implement tools Ensure customer satisfaction and enhance support experience Develop onboarding and continuous learning programs
