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Account Manager
Posted 2 days agoViewed
💎 Seniority level: Manager, 1+ years
💸 Salary: 95000.0 - 105000.0 USD per year
🔍 Industry: SaaS
🏢 Company: Automox👥 101-250💰 $110,000,000 Series C almost 4 years ago🫂 Last layoff almost 3 years agoCloud ManagementSoftwareCloud Infrastructure
⏳ Experience: 1+ years
Requirements:
- 1+ years of proven experience in account management, sales, customer success or a customer-facing role, preferably within the SaaS industry
- Strong track record of achieving revenue growth and customer expansion goals
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels
- Demonstrated ability to manage moderately complex technical issues and collaborate with technical teams
- Strong problem-solving skills and a proactive approach to addressing customer needs
- Ability to work independently and manage multiple accounts simultaneously
- Proficiency in Salesforce, Gainsight, Gong, and various tech stack
Responsibilities:
- Develop and execute strategies to grow revenue within existing customer accounts
- Identify and pursue opportunities for upselling and cross-selling additional products or services
- Conduct regular business reviews with customers to uncover new needs and growth opportunities
- Build and maintain strong, long-lasting customer relationships
- Understand customers' business objectives and challenges to tailor solutions that address their needs
- Act as a liaison between customers and technical support teams to address and resolve technical issues promptly
- Coordinate with internal technical teams to ensure customers receive timely and effective solutions
- Provide consultative guidance to customers, helping them understand how to strategically utilize Automox products or services to address their specific challenges and achieve their goals.
- Develop and implement account plans to achieve strategic goals and deliver measurable results
- Monitor and report on account performance, including revenue, customer satisfaction, and any challenges faced
- Work cross-functionally with other departments to ensure seamless service delivery and support.
- Ensure high levels of customer satisfaction by delivering exceptional service and support
- Gather and analyze customer feedback to continuously improve service offerings and customer experience
- Address any issues or concerns promptly and effectively to maintain positive customer relationships
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