Support Specialist

Posted 6 days agoViewed

💎 Seniority level: Junior, 2 years

📍 Location: Chile, EST

💸 Salary: 25000.0 - 35000.0 USD per year

🔍 Industry: Construction Technology

🏢 Company: Kojo👥 101-250💰 $39,000,000 Series C over 2 years agoLogistics Construction SaaS Supply Chain Management Commercial Software Procurement

⏳ Experience: 2 years

🪄 Skills: JiraCommunication SkillsCustomer serviceRESTful APIsWritten communicationProblem-solving skillsTroubleshootingActive listeningTechnical supportCustomer supportCustomer SuccessSaaS

Requirements:

2 Years professional experience in a customer-facing role, preferably within the software or SaaS industry
Have demonstrated experience in customer service and are passionate about the customer experience
You have a track record of success working in a fast-paced environment and demonstrating a high sense of urgency

Responsibilities:

Partnering with our customers and effectively resolve issues through email and chat
Maintaining comprehensive knowledge of Kojo to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Helping customers navigate a variety of tools & features within Kojo

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