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Account Manager
Posted 13 days agoViewed
💎 Seniority level: Manager, 3+ years
🔍 Industry: SaaS
🏢 Company: Procurement Sciences
⏳ Experience: 3+ years
Requirements:
- 3+ years of experience in account management, customer success or sales within a SaaS or technology company.
- Proficiency in tools like Salesforce, LinkedIn Navigator, lead identification and drip campaign emailing tools, SalesLoft, etc.
- A talent for innovative and customer-focused solutions, with exceptional communication skills and relationship-building ability.
Responsibilities:
- Serving as the main point of contact for assigned accounts, ensuring strong, long-lasting relationships.
- Driving customer retention while engaging in upselling opportunities and ensuring ongoing customer satisfaction.
- Guiding new customers through onboarding, ensuring they understand and maximize the value of our product.
- Tracking customer success metrics, usage trends and potential churn risks.
- Identifying customer pain points and collaborating with the product team to inform future feature development.
- Conducting software demonstrations, managing contract negotiations, and closing sales.
- Fostering lasting relationships with top enterprises, industry partners, and small to mid-sized businesses across various sectors.
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