Customer Success Associate

Posted 17 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: US, PST

🔍 Industry: AI

🏢 Company: Metaview👥 11-50💰 $7,000,000 Series A about 1 year agoHuman Resources Analytics Recruiting Speech Recognition

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: AgileData AnalysisProduct AnalyticsCommunication SkillsAnalytical SkillsRESTful APIsWritten communicationInterpersonal skillsProblem-solving skillsAccount ManagementActive listeningClient relationship managementStrong communication skillsData visualizationTechnical supportCRMCustomer supportCustomer SuccessSaaS

Requirements:

2+ years experience in a customer or stakeholder-facing role.
You get energised by meeting new people and spread that energy to them through your approach.
A confident communicator.
A love for experimenting and trying new ideas without fear of iterating and failing.
Sharp, systematic, resilient, and motivated to win.

Responsibilities:

Deliver a seamless and engaging onboarding experience for midmarket and self-serve customers, ensuring rapid time to value.
Drive feature adoption at scale through targeted, data-driven outreach and personalized support.
Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions.
Assist with Technical Support as needed.
Shape and refine a scalable approach to customer success and retention, meeting customer needs efficiently and effectively.
Champion customer feedback, surface trends, and share actionable insights to drive product and service improvements.

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