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Customer Success Associate

Posted 2024-11-21

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💎 Seniority level: Middle, 2+ years

💸 Salary: 78000 - 90000 USD per year

🔍 Industry: Payments Technology

🏢 Company: Orum.io

⏳ Experience: 2+ years

Requirements:
  • 2+ years experience as a technical resource for customers integrating APIs.
  • Ability to elevate the voice of the customer.
  • Desire to grow customer success expertise and identify expansion opportunities.
  • Experience in the payments landscape, especially core money movement is an advantage.
  • Analytical and process-oriented mindset.
  • Willingness to learn technical aspects of customer interactions.
  • Familiarity with observability and business intelligence tools is a plus.
Responsibilities:
  • Lead the onboarding and integration process for new customers.
  • Collaborate with internal teams to optimize the transition from sales to implementation.
  • Serve as the primary point of contact for key customers to build relationships.
  • Proactively monitor account health and conduct regular check-ins.
  • Nurture relationships for customer advocacy and referrals.
  • Act as the voice of the customer and provide feedback to teams.
  • Collaborate across functions to align customer success initiatives.
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