Customer Success Associate

Posted 3 months agoViewed

View full description

💎 Seniority level: Middle, 2+ years

📍 Location: United States

💸 Salary: 78000.0 - 90000.0 USD per year

🔍 Industry: Financial technology (Fintech)

🏢 Company: Orum.io

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: LeadershipData AnalysisCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

2+ years experience as a technical resource for customers integrating APIs.
Ability to elevate the voice of customers and identify expansion opportunities.
Analytical and process-oriented mindset with a focus on metrics.
Willingness to learn technical aspects of customer interactions.
Experience in the payments landscape, particularly core money movement is advantageous.
Familiarity with observability and business intelligence tools such as Datadog and Metabase is a plus.

Responsibilities:

Lead onboarding and integration for new customers, ensuring efficient implementation of solutions.
Collaborate with sales, operations, product, and engineering for seamless transitions.
Build long-term relationships with key customers and monitor account health.
Conduct regular check-ins and business reviews.
Nurture customer relationships for advocacy and support.
Act as the voice of the customer, providing feedback for product improvements.
Work with various teams to align customer success initiatives with company goals.

Apply

Related Jobs

Apply

🔥 Customer Success Associate (Remote)

Posted 6 months ago

📍 United States, Mexico, Argentina, Philippines

🧭 Full-Time

🔍 Web design

🏢 Company: B12👥 51-100💰 $15,700,000 Series A over 3 years agoSEO E-Commerce Web Development Small and Medium Businesses Software

🔧 Requirements

2+ years of experience supporting American clients or customers in an external-facing role.
Highly proficient in English with strong writing skills.
Experience in web design, helping to launch and manage websites.
Empathy for small business users and ability to quickly grasp their issues.
Comfort with managing time and competing priorities.
Patient, thoughtful, encouraging, and calm demeanor.
Familiarity with managing third-party integrations on websites.
Enjoy learning and teaching.
Desire to contribute to a mission of helping people do meaningful work.

💡 Responsibilities

Manage email, phone, and chat communication with customers as the primary contact.
Support long-term customers with managing their web presence.
Learn the tools of the web design suite and assist customers with small design tasks.
Contribute to Knowledge Base/FAQ and other customer-facing support resources.

Communication SkillsCollaborationC (Programming language)Time ManagementEmpathy

Posted 6 months ago

Apply