2+ years project experience in a hands-on position
1+ years of experience with Salesforce in a development or configuration capacity
BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
Understanding of Customer Service and and Project Management with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform

💡 Responsibilities

Architect and build best-in-class implementations of Service Cloud, Salesforce Digital Engagement, and Salesforce Service Cloud Voice
Configure Salesforce solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
Work with the Delivery Manager and Project Manager to define responsibilities and outline project status to the customer
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required.
Work with our clients to define requirements, propose & deliver solutions.

Project ManagementArtificial IntelligenceSalesforce

Posted 12 days ago

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🔥 Sr. Salesforce Consultant, Service Cloud Voice

Posted 16 days ago

📍 United States, British Columbia, Ontario, India, Colombia

🔍 Software Development

🏢 Company: NeuraFlash👥 251-500 Artificial Intelligence (AI)Big Data

🔧 Requirements

3+ years project experience in a hands-on position
3+ years of experience with Salesforce in a development or configuration capacity
Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
Solid Understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

💡 Responsibilities

Facilitate business process reviews to identify customer requirements and processes
Create visual diagrams illustrating customer business processes
Create user stories based on customer requirements
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Learn and drive best practice contact center design into each and every aspect of solution delivery
Effectively manage aspects of projects and customer communications
Deliver customer end user training and documentation
Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Acquire new technical expertise and understanding of latest Salesforce features and major launches
Understanding of Contact Center routing strategies in Salesforce and Amazon Connect

Project ManagementSQLArtificial IntelligenceSalesforceAmazon Web ServicesREST APICommunication SkillsCustomer serviceAgile methodologiesDocumentationTrainingClient relationship managementCross-functional collaboration

Posted 16 days ago

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🔥 Associate Salesforce Consultant, Quality Assurance

Posted about 1 month ago

📍 United States, Canada, India, Colombia

🔍 Software Development

🏢 Company: NeuraFlash👥 251-500 Artificial Intelligence (AI)Big Data

🔧 Requirements

1 - 2 years Software Quality Assurance experience as a Consultant
General understanding of Salesforce Platform
Salesforce Admin certification is a plus
BS in Engineering/CS, Information Systems, Math or equivalent BS in experience

💡 Responsibilities

Participate in project team meetings
Assess requirements or features, identify areas to test
Create testing plans
Write clear test scripts
Execute test scripts
Log issues and testing results in a test management system
Work through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project
Publish test status reports
Provide input of functionality to project team during project lifecycle
Interact, communicate and follow through with development & customer teams throughout testing phase
Learn new solutions, clouds, and testing platforms
Assist customer in UAT as needed

SQLAgileJMeterQASalesforceSCRUMAPI testingManual testingREST APIRegression testingTestRailSeleniumCI/CDActive listeningJSONClient relationship managementDebuggingCustomer Success

Posted about 1 month ago

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🔥 Salesforce Consultant - Marketing Cloud

Posted 3 months ago

📍 United States

💸 90000.0 - 140000.0 USD per year

🔍 Consulting

🏢 Company: Vantage Point👥 51-100 Consulting VoIP Information Technology Telecommunications Cyber Security

🔧 Requirements

4-6+ years working within a Salesforce Consultant role or a customer-facing advisory role.
At least two years of project management experience deploying technical solutions.
Understanding of Agile and Waterfall methodologies.
Proven success in team-oriented environments.
Excellent communication skills, both verbal and written.
Practical knowledge of software development best practices.
Strong aptitude for prioritization and multitasking.
Eligible to work in the United States.

💡 Responsibilities

Lead project teams to execute all project implementation phases including planning, requirements gathering, solution design, development, testing, deployment, training, and post-go-live support.
Provide project teams with best practices based on experience.
Act as a liaison between partners, clients, and technical teams.
Translate customer needs into documented project requirements and user stories.
Ensure all project deliverables are completed using Vantage Point standards.
Contribute to a collaborative team environment.
Participate in the design, development, and documentation of scalable solutions on the Salesforce platform.
Facilitate client requirements and design sessions.
Conduct various testing and support user acceptance testing.
Manage customer relationships and day-to-day interactions.

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Posted 3 months ago

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🔥 Salesforce Consultant, Service Cloud Voice

Posted 6 months ago

📍 Colombia, United States, Canada

🔍 AI and Consulting

🏢 Company: NeuraFlash👥 251-500 Artificial Intelligence (AI)Big Data

🔧 Requirements

1+ years project experience in a hands-on position
1+ years of experience with Salesforce in a development or configuration capacity
Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
Solid Understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in Pre-Sales Activities, Project Management, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

💡 Responsibilities

Facilitate business process reviews to identify customer requirements and processes
Create visual diagrams illustrating customer business processes
Create user stories based on customer requirements
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Learn and drive best practice contact center design into every aspect of solution delivery
Manage aspects of projects and customer communications
Deliver customer end user training and documentation
Configure Salesforce Solutions using platform tools like Process Builder and Visual Flows
Collaborate with the AI team to create innovative Salesforce solutions

Project ManagementArtificial IntelligenceSalesforceRelease ManagementCommunication SkillsCollaboration

Posted 6 months ago

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🔥 Salesforce Consultant

Posted 7 months ago

📍 United States

🧭 Full-Time

💸 $90,000 - $134,000 per year

🔍 Financial Services

🏢 Company: Vantage Point👥 51-100 Consulting VoIP Information Technology Telecommunications Cyber Security

🔧 Requirements

5+ years working within a Consultant Role.
One or more of the following Salesforce Certifications: Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Financial Services Cloud Accreditation.
Strong Financial Services background.
Thrives in a team-based, high energy, and fast-paced environment.
Service-oriented and innately driven to produce outstanding customer satisfaction and results.
Enjoys discovering, learning about, and implementing new technologies.
Analytical and prone to logically and methodically work through problems.
Strong aptitude for prioritization and multi-tasking in a deadline-driven environment.
Possess a sense of urgency with strong organizational and follow-up skills.
Ability to develop relationships with new people in a professional environment and represent Vantage Point at industry events.
A positive demeanor with exceptional interpersonal skills with respect to internal and external interactions and relationships.
Can exercise independent judgment and can take the lead role in enterprise-level client projects, with minimal direction.
A desire to proactively contribute to, and enhance team outputs.
Experience working in Financial Services or Banking.
Working knowledge of integration software such as Mulesoft, Jitterbit, Informatica.

💡 Responsibilities

Lead delivery teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system, and user testing, deployment, training, and post-go-live support.
Manage customer relationships and day-to-day interactions & escalations.
Oversee process-driven customer conversations and workshops related to sales processes, customer service, marketing automation, and operational processes.
Define project short and long-term goals, identify success criteria, and coordinate client and delivery resource roles and responsibilities.
Drive delivery teams to produce on-time, high quality, scalable and suitable services, and deliverables.
Contribute to pre-sales customer scoping sessions with the Business Development Team & assist with project proposal development.
Contribute to a collaborative team environment by encouraging and leading solution brainstorming, internal knowledge sharing, and skill development.

Business DevelopmentSalesforceCollaborationMultitasking

Posted 7 months ago

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