Salesforce Consultant, Service Cloud Voice

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Requirements:

• 1+ years project experience in a hands-on position
• 1+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
• Solid Understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in Pre-Sales Activities, Project Management, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Responsibilities:

• Facilitate business process reviews to identify customer requirements and processes
• Create visual diagrams illustrating customer business processes
• Create user stories based on customer requirements
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Learn and drive best practice contact center design into every aspect of solution delivery
• Manage aspects of projects and customer communications
• Deliver customer end user training and documentation
• Configure Salesforce Solutions using platform tools like Process Builder and Visual Flows
• Collaborate with the AI team to create innovative Salesforce solutions